Park and Leisure Ltd

Trading as Static Caravan Spares

Effective Date: 29/06/2026

1. Introduction

Park and Leisure Ltd ("we", "our" or "us"), trading as Static Caravan Spares, is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order or otherwise interact with us.

We process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• Privacy and Electronic Communications Regulations (PECR)

By using our website you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

2. Who We Are

Park and Leisure Ltd
Trading as Static Caravan Spares

Company Registration Number: 7709128

VAT Registration Number: 116 7474 08

Website:
www.static-caravan-spares.co.uk

Telephone:
01284 277159

Email:
sales@parkandleisure.co.uk

For the purposes of UK data protection legislation, Park and Leisure Ltd is the Data Controller.

3. Information We Collect

Depending upon how you use our website, we may collect:

Personal Information

• Name

• Billing address

• Delivery address

• Email address

• Telephone number

Order Information

• Products purchased

• Order history

• Delivery instructions

• Payment status

• Refund history

Technical Information

• IP address

• Browser type

• Device type

• Operating system

• Website usage statistics

• Cookies

• Session identifiers

Marketing Information

• Newsletter preferences

• Marketing consent

• Product interests

• Competition entries

4. How We Collect Information

Information may be collected when you:

• browse our website;

• create an account;

• place an order;

• contact Customer Services;

• subscribe to newsletters;

• enter competitions;

• complete online forms;

• leave product reviews;

• communicate with us by telephone or email.

5. Lawful Basis for Processing

Under UK GDPR we process your information using one or more of the following lawful bases:

Performance of a Contract

To:

• process your orders;

• arrange deliveries;

• process refunds;

• manage warranties;

• provide customer support.

Legal Obligation

To comply with:

• tax legislation;

• accounting requirements;

• fraud prevention;

• consumer legislation.

Legitimate Interests

Including:

• improving our website;

• preventing fraud;

• analysing website performance;

• improving customer service;

• maintaining network security.

Consent

Where required we will obtain your consent before sending promotional marketing emails or SMS messages.

You may withdraw your consent at any time.

6. How We Use Your Information

Your information may be used to:

• process orders;

• deliver goods;

• contact you regarding your order;

• verify identity;

• prevent fraud;

• improve website performance;

• respond to enquiries;

• administer customer accounts;

• comply with legal obligations;

• send marketing communications where permission has been given.

We do not sell your personal information.

7. Payment Information

Payments made through our website are processed securely by authorised third-party payment providers.

We do not store or have access to your full credit or debit card details.

Payment providers process your payment information in accordance with their own privacy policies and applicable payment security standards.

8. Who We Share Information With

We share information only where necessary.

This may include:

Delivery Companies

Such as:

• Royal Mail

• FedEx

• Specialist freight carriers

Only the information required to complete delivery is shared.

Payment Providers

To process payments securely.

IT Service Providers

Hosting providers

Cloud backup providers

Website developers

Email providers

Professional Advisers

Accountants

Solicitors

Auditors

Government Authorities

Where required by law.

We never sell customer data to third parties.

9. Marketing

If you choose to receive marketing communications, we may occasionally send information about:

• new products;

• special offers;

• promotions;

• seasonal discounts;

• technical updates.

You may unsubscribe at any time by:

• clicking the unsubscribe link;

• contacting us directly;

• updating your account preferences.

10. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

Customer account information – while the account remains active.

Order information – normally six years for accounting and tax purposes.

Warranty information – for the duration of any applicable warranty.

Marketing preferences – until consent is withdrawn.

Where information is no longer required it will be securely deleted or anonymised.

11. Keeping Your Information Secure

We employ appropriate technical and organisational measures to protect personal information.

These include:

• encrypted website connections (SSL);

• secure hosting;

• restricted staff access;

• password protection;

• firewall protection;

• routine software updates;

• monitoring against unauthorised access.

Whilst we take reasonable steps to protect information, no method of internet transmission can be guaranteed to be completely secure.

12. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by UK GDPR.

13. Your Rights

You have the right to:

• access your personal information;

• request correction of inaccurate data;

• request deletion of personal information;

• restrict processing;

• object to processing;

• request data portability;

• withdraw consent where processing relies upon consent;

• complain to the Information Commissioner's Office (ICO).

We aim to respond to requests within one calendar month.

14. Cookies

Our website uses cookies to improve functionality, analyse website traffic and enhance the user experience.

Further information can be found in our separate Cookie Policy.

15. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before submitting personal information.

16. Children's Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will delete it promptly.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business operations.

The latest version will always be published on our website.

18. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Park and Leisure Ltd
Trading as Static Caravan Spares

Telephone: 01284 277159

Email: sales@parkandleisure.co.uk

Website: www.static-caravan-spares.co.uk

19. Your Right to Complain

If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website:
https://www.ico.org.uk

Telephone:
0303 123 1113

Document Control

Document Version: 2.0

Effective Date: 29/06/2026

Last Reviewed: 14/08/2023