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Terms & Conditions


Format of Contract

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order. A contract becomes becomes binding upon dispatch of the goods from our warehouse, and you have been notified of this by a email containing the dispatch email confirming Shipped Status.

Every effort is made to ensure that prices shown on www.static-caravan-spares.co.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:

  1. Placing a new order at the correct price for those goods;
  2. Canceling the whole of your order; or
  3. Canceling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.

Dispatch Policy

While every effort will be made to make sure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 24 hours, during busy periods this can go to 48 hours. If we are unable to dispatch your order within 7 working days, we will contact you by e-mail with an estimated dispatch date and offer you the option of canceling the order.

Delivery Rates.

Delivery rates and charges are calculated as you place items into your basket , and are clearly displayed before an order is placed with ourselves. You do not need to create an account to use the website. All goods are dispatched by a means determined by our Dispatch department.

Delivery Method.

All orders are sent via DPD, Fedex and Tuffnels, normally overnight. Depending on the item.
Next working day means Monday to Friday, orders despatched on a Friday will not be delivered until Monday, Excluding Bank Holidays but can take up to 3 days.
For Bulky items depending on the final destination we use DPD, Fedex ,Tuffnels and Eurodis for European deliveries. Next working day means Monday to Friday, Excluding Bank Holidays
Most items will require a signature on delivery, please ensure you are there to take delivery. If you are not there to receive the parcel and request that the parcel is left in your chosen secure place. We will take the GPS time and date stamp sent via the drivers PDA as a item delivered safe and secure signature. From this point the parcel becomes your responsibility, and we will have completed our obligation to deliver.

Prices and Tax.

The price shown for the goods excludes postage and packing unless specifically stated. All payments are taken in Pounds Sterling. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

Cancellation and Returns

Yes, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging.

If you wish to return an item back to us please phone our after sales dept on 01536 609100 to inform us. We will then direct you to the returns form to fill out , you will need to print a copy for the returned items. Note we cannot accept any items that does not include this form. Any items sent without this information will be refused.  

Any items such as cut to length items and special ordered items cannot be returned

I have been delivered an incorrect item, what do I do?

We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however unfortunately sometime mistakes can still be made. If this happens we will collect and redeliver a replacement item as soon as possible and this will obviously be at no cost to you.

I have received a damaged item, what do I do?

Please try and check the condition of the parcels before you sign for them, if you are in any doubt please make a note on the couriers paperwork. If you discover an item is damaged please contact us as soon as possible (must be within 7 days) and we will arrange a replacement for you, obviously we would cover any courier costs.

What warranty comes with your product?

Every product we sell is covered by the manufacturer's warranty. The length of warranty should be stated in the product details page. Some manufacturers require registration in order to validate or extend a warranty. Please ensure that this is done where applicable.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Pictures

Pictures on our website are used for illustration purposes only, in a market of evolving product development the item you receive may differ from the picture shown. You can be assured that the item will not be of a lower quality.

Confidentiality

All confidential information, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act. We do not see your Credit Card details , these are only seen by our Merchants used during checkout, Namely Cardsave/Worldpay Group .
For your security “we do not store credit card details nor do we share customer details with any 3rd parties”.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Website Owners

This website is a trading website under the name of Static Caravan Spares. The trading style of Static Caravan Spares is Owned by Park and Leisure Ltd. and all payments and correspondence will be under Park and Leisure Ltd.

Company Registered in England and Wales. Company Registration Number 7709128
Vat Registration Number 116 7474 08


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