Terms & Conditions
Format of Contract
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order. A contract becomes binding upon dispatch of the goods from our warehouse, and you have been notified of this by a email containing the dispatch email confirming Shipped Status.
Every effort is made to ensure that prices shown on www.static-caravan-spares.co.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:
- Placing a new order at the correct price for those goods;
- Canceling the whole of your order; or
- Canceling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.
While every effort will be made to make sure that all items shown are in stock we offer no guarantee of availability and this electronic publication does
not constitute an offer for sale. If the item is in stock, the goods are normally dispatched within 24 hours of receiving cleared funds ( for non credit account customers ), during busy periods this can go to 48 hours. If we are unable to dispatch
your order within 7 working days, we will contact you by e-mail with an estimated dispatch date and offer you the option of canceling the order.
Park and Leisure Ltd will not be responsible for any loss whatsoever in the event of late delivery. Late delivery will not be accepted as a breach of contract. We advise that you do not book trades persons or engineers until you have received the product ready for them to fit.
Delivery rates and charges are calculated as you place items into your basket , and are clearly displayed before an order is placed with ourselves. You do not need to create an account to use the website. All goods are dispatched by a means determined by our dimension and weight calculator built into our system. This offers the lowest delivery cost option, with an option to upgrade if available.
Payment for orders can be by any means offered during our checkout process. Any Credit or Debit Card, Paypal, Bank Transfer or via a Phone call after an order is placed where we will take the payment electronically.
When a payment fails, the order will be cancelled and no goods will be dispatched
Product Status Label.
In Stock : The items are in stock and available in the quantity shown.
Stock Due 3-4 Days : We have had notification from supplier and the goods are on there way to us.
Pre-Order : We are awaiting a delivery date from the supplier.
Out Of Stock : The items are awaiting re-order by us.
Available To Order : This a special order item available in 5 days.
All orders are sent via Royal Mail, DHL, Fedex, normally overnight.
Depending on the item.
Next working day means Monday to Friday, orders despatched on a Friday will not be delivered until Monday, Excluding Bank Holidays but can take up to 3 days.
For Bulky, irregular shape and items classed as long length (ie over 1.5m long) for these items depending on the final destination are normally delivered mainland UK within 48 hours.
European deliveries depending on Country are normally 2-5 days.
Tracking numbers will be provided on all Royal Mail and DHL deliveries. If the item is an out of gauge product ( Bulky, Irregular Shape or Oversize). These items are dispatched via specialized carriers and tracking is not provided.
Most items will require a signature on delivery, please ensure you are there to take delivery. If you are not there to receive the parcel and request that the parcel is left in your chosen secure place. We will take the GPS time and date stamp sent via the drivers PDA as a item delivered safe and secure signature. From this point the parcel becomes your responsibility, and we will have completed our obligation to deliver.
For direct to caravan park deliveries. These will only be made to the reception area, and authorization from the park must be obtained before placing an order. Upon using this service once the item has been delivered and signed for by reception staff, our duty of delivery will be complete and responsibility for the item will be passed to you.
Prices and Tax.
The price shown for the goods excludes postage and packing unless specifically stated. All payments are taken in Pounds Sterling. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
Retail prices are shown inclusive of Vat.
Trade customers logged into there account, Trade prices will be displayed exclusive of Vat and Vat will be charged extra.
Cancellation and Returns
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We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Pictures on our website are used for illustration purposes only, in a market of evolving product development the item you receive may differ from the picture shown in colour or appearance. You can be assured that the item will not be of a lower quality.
All confidential information, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only
in accordance with the Data Protection Act. We do not see your Credit Card details , these are only seen by our Merchants used during checkout, Namely
Cardsave/Worldpay Group .
For your security “we do not store credit card details nor do we share customer details with any 3rd parties”.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory consumer rights.
This website is a trading website under the name of Static Caravan Spares. The trading style of Static Caravan Spares is Owned by Park and Leisure Ltd. and all payments and correspondence will be under Park and Leisure Ltd.Company Registered in England and Wales. Company Registration Number 7709128
Vat Registration Number 116 7474 08