Terms & Conditions
These Terms & Conditions apply to all purchases made through www.static-caravan-spares.co.uk, operated by Park and Leisure Ltd (“we”, “us” or “our”). By placing an order, you agree to these Terms & Conditions.
1. Orders and Contract
All orders placed through our website constitute an offer to purchase the goods selected. An order acknowledgement confirms that we have received your order but does not constitute acceptance.
A binding contract is formed when your order is accepted and the goods are dispatched. Confirmation of dispatch will be sent by email.
We reserve the right to refuse or cancel an order where necessary, including where an item has been incorrectly priced or is unavailable.
If an item has been incorrectly priced, we will contact you and offer the option to:
Place a new order at the correct price;
Cancel the entire order; or
Cancel the incorrectly priced item and proceed with the remainder of the order at the correct price.
2. Product Availability
We make every effort to ensure that stock information displayed on our website is accurate, but availability cannot be guaranteed.
Product availability is shown as follows:
In Stock – Available in the quantity displayed.
Stock Due 3–4 Days – Stock is on its way to us from our supplier.
Pre-Order – Awaiting a confirmed supplier delivery date.
Out of Stock – Temporarily unavailable and awaiting replenishment.
Available to Order – Normally available to order with an estimated delivery time of approximately 5 days.
Where we are unable to dispatch an order within 7 working days, we will contact you with an estimated dispatch date and, where appropriate, offer the option to cancel.
3. Dispatch and Delivery
Orders are normally dispatched within 24 hours of receiving cleared payment. During particularly busy periods, dispatch may take up to 48 hours.
We use carriers appropriate to the size, weight and destination of the goods, including Royal Mail, FedEx and specialist carriers.
Estimated delivery times are:
Standard UK deliveries: Normally next working day after dispatch.
Bulky, oversized or long-length items: Normally within 48 hours to mainland UK.
European deliveries: Normally 2–5 working days, depending on destination.
Delivery estimates are not guaranteed and may be affected by circumstances outside our control.
We strongly recommend that customers do not arrange tradespeople or engineers to install goods until the goods have been received and checked.
Tracking information will normally be provided for Royal Mail and FedEx deliveries. Specialist carriers used for bulky, irregular or oversized items may not provide tracking.
Most deliveries require a signature. If you authorise a carrier to leave goods in a designated safe place, delivery will be considered complete once the carrier has recorded the delivery. Responsibility for the goods will then pass to you.
Deliveries to caravan parks will normally be made to the park reception. You are responsible for obtaining the park's permission before placing the order. Once the goods have been received and signed for by reception, our delivery obligation will be complete.
We will not be liable for consequential losses arising from delayed delivery.
4. Delivery Charges
Delivery charges are calculated during checkout and are displayed before you place your order.
Our system automatically calculates the most appropriate delivery option based on the size, weight and destination of the goods. Where available, alternative delivery options may be offered.
5. Prices and VAT
Unless otherwise stated, product prices exclude delivery charges.
All prices are displayed in pounds sterling.
Retail customers: Prices are displayed inclusive of VAT.
Approved trade account customers: Trade prices are displayed exclusive of VAT, which will be added at checkout or invoiced as applicable.
Any applicable import duties, taxes or customs charges arising on deliveries outside the UK are the responsibility of the recipient.
6. Payment
Payment may be made using the payment methods offered at checkout, which may include debit or credit card, PayPal or bank transfer. Payment may also be taken by telephone where available.
Orders will not be dispatched until payment has been successfully received.
Approved credit account customers are required to settle invoices in accordance with their agreed account terms, normally 30 days from the end of the month.
7. Cancellation and Returns
Consumers may cancel an order before it has been dispatched.
If goods have already been dispatched, they must be returned in accordance with our returns procedure.
Where goods are no longer required or have been ordered incorrectly, we will normally accept returns within 30 days of purchase, provided the goods are unused, in their original condition and suitable for resale.
The customer is responsible for return delivery costs for unwanted or incorrectly ordered goods.
We reserve the right to make a reasonable deduction where goods have been used, damaged, excessively handled or require repackaging.
Before returning any goods, customers must contact our after-sales department on 01284 277159 or by email and obtain the appropriate returns instructions and form. The completed returns documentation must be included with the goods so that the return can be correctly identified and processed.
Returns received without the required information may be refused or delayed.
Non-Returnable Items
Unless otherwise agreed, the following cannot be returned:
Goods cut or manufactured to a specified length;
Special-order or bespoke items;
Gas appliances or gas appliance spares where the packaging has been opened;
Toilet seats where the packaging has been opened.
8. Refunds
Approved refunds will normally be made using the original payment method.
Refunds may take up to 14 days to process following approval and receipt or inspection of the returned goods.
If the original payment account or card is no longer available, the customer must provide appropriate alternative payment details.
9. Incorrect or Damaged Goods
If we send an incorrect item, please contact us as soon as possible. Where the error is confirmed, we will arrange collection and replacement at no additional cost.
Customers should inspect packages on delivery and, where possible, record any visible damage with the carrier.
If goods are found to be damaged, please notify us as soon as possible and preferably within 7 days of delivery, so that we can investigate and arrange an appropriate replacement or resolution.
10. Faulty Goods and Warranty
Products are covered by the applicable manufacturer's warranty. Where applicable, the warranty period will be stated within the product information.
Some manufacturers require warranty registration. Customers are responsible for completing any required registration.
Where a product is reported as faulty, we may inspect or test the item to establish the cause of the fault.
Where a genuine manufacturing fault is confirmed, we will provide an appropriate remedy in accordance with applicable consumer rights and the manufacturer's warranty.
Where an item is found not to be faulty, or the problem has resulted from incorrect installation, alteration, contamination, misuse or mishandling, the item may be returned to the customer at their expense or, where possible, offered for repair at the customer's cost.
11. Product Images and Colours
Product images are provided for illustration purposes. Due to differences in manufacturing, product development, photography, screens and browser settings, the colour, finish or appearance of an item may vary slightly from the image shown.
Any such variation will not mean that the supplied product is of inferior quality.
12. Cookies and Website Use
Our website uses cookies and similar technologies to help operate the website, understand how visitors use it and improve the customer experience.
You can control or disable cookies through your browser settings, although doing so may affect certain website functionality.
13. Privacy and Security
We take reasonable steps to protect customer information and use appropriate security measures when processing personal data.
Customer information is used for the purposes for which it has been provided and in accordance with applicable data protection legislation and our Privacy Policy.
We do not store customers' full payment card details. Payment information is processed securely by our payment service providers.
14. Liability
Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to the above, we will not be responsible for indirect or consequential losses arising from the use of our website or the purchase, installation or use of products, except where such liability cannot legally be excluded.
Customers are responsible for ensuring that products are suitable for their intended application and are correctly installed where professional installation is required.
15. Website Content
We make reasonable efforts to ensure that information, descriptions, specifications, prices and images on our website are accurate. However, errors or omissions may occasionally occur.
We reserve the right to correct errors, update product information and make changes to products or prices without prior notice.
16. Indemnity
You agree to compensate us for reasonable losses, liabilities, costs or expenses arising from your misuse of the website or breach of these Terms & Conditions, to the extent permitted by law.
17. Governing Law
These Terms & Conditions and any contract between you and us are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights applicable to you.
18. Statutory Rights
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Where these Terms & Conditions conflict with mandatory consumer protection legislation, the applicable legislation will take precedence.
19. Website Ownership
Static Caravan Spares is a trading name of Park and Leisure Ltd.
All orders, payments and correspondence relating to the website are made with Park and Leisure Ltd.
Park and Leisure Ltd
Company Registration Number: 7709128
VAT Registration Number: 116 7474 08
Registered in England and Wales.
